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Internal platform · CC Soft
A call center that routes, records and follows up on its own.
CC Soft is the call-center platform we built for the sales team of a real estate company. Agents call and receive calls in the browser, and every lead moves through the pipeline automatically.
- Web
CC Soft
The challenge
The team worked across spreadsheets and phones, calls were not recorded in one place, and follow-ups depended on someone remembering them.
What we built
- Softphone in the browser with inbound and outbound calls
- Automatic call distribution that sends each call to the agent idle the longest
- Lead management with custom fields and statuses
- Automation pipelines triggered by call outcomes and lead events
Engineering highlights
- Agents log the call outcome before the next call, which keeps data clean and drives automation
- Call recordings stored securely and played back through short-lived links
- Real-time updates for the whole team over WebSockets
- Role-based access and audited service tokens
Tech stack
- TypeScript
- Node.js / Fastify
- PostgreSQL
- Redis
- Twilio
- Vue
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